Last Updated: September 2026

Welcome to Casavora Homes. These Terms & Conditions govern your use of the Casavora Homes website and your purchase of products through our online store.

By using this website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.

1. About Casavora Home

Casavora Home provides mattresses, mattress toppers, and related home products to customers in the United Arab Emirates.

Throughout these Terms & Conditions, “Casavora Homes”, “Casavora”, “we”, “us”, and “our” refer to Casavora Homes.

“Customer”, “you”, and “your” refer to the person using the website or placing an order.

2. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, colours, and other information displayed on the website are accurate.

However, minor differences may occur between photographs displayed on a screen and the actual product due to:

• Screen and device settings

• Lighting and photography conditions

• Manufacturing variations

• Material and fabric variations

• Normal product characteristics

Images are provided for product representation and may not always reflect the exact appearance of every individual item.

3. Product Sizes and Specifications

Customers are responsible for checking product dimensions, sizes, specifications, and other selected options before placing an order.

For custom-made products, the measurements and specifications provided by the customer will be used for production.

Customers should carefully verify all measurements before confirming a custom order.

4. Custom Orders

Certain products may be manufactured according to customer-provided measurements or specifications.

Once production of a custom order has commenced, cancellation, return, or exchange due to a change of mind, incorrect measurements supplied by the customer, or personal preference may not be available.

Casavora Homes will nevertheless review individual situations and may offer a solution at its discretion where appropriate.

This section does not exclude any mandatory consumer rights under applicable UAE law.

5. Orders

Placing an order through the website constitutes a request to purchase the selected products.

Casavora Homes reserves the right to contact the customer to verify order details before processing an order.

We may cancel or decline an order where reasonably necessary, including in circumstances involving:

• Incorrect pricing or product information

• Unavailable products

• Incomplete or inaccurate customer information

• Suspected fraudulent activity

• Technical or payment-processing errors

• Circumstances outside our reasonable control

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with applicable law and our Refund & Return Policy.

6. Prices and Payments

All product prices displayed on the website are stated in UAE Dirhams (AED) unless otherwise specified.

Prices may change without prior notice, but changes will not affect orders that have already been confirmed, except where correction is required because of an obvious pricing or technical error.

Payment must be successfully completed through the payment methods made available on the website unless another payment arrangement has been expressly agreed with Casavora Home.

7. Delivery

Delivery times, may vary depending on the customer’s location, product, order size, and other circumstances.

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed due to circumstances outside our reasonable control, including traffic, weather, supplier delays, operational disruptions, or other unforeseen events.

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible.

Additional delivery or handling charges may apply where special delivery arrangements are required.

8. Inspection Upon Delivery

Customers are encouraged to inspect their order when it is delivered.

If a product appears damaged, incorrect, or materially different from the order, please contact Casavora Home as soon as possible.

Photographs or videos may be requested to assist with reviewing a delivery issue.

Please refer to our Refund & Return Policy for further information.

9. Returns, Refunds and Replacements

Returns, refunds, replacements, and exchanges are handled according to our Refund & Return Policy.

Nothing in these Terms & Conditions limits mandatory consumer rights provided under applicable UAE law.

10. Customer Responsibilities

Customers agree to:

• Provide accurate contact and delivery information.

• Provide accurate measurements for custom orders.

• Review product specifications before ordering.

• Use products appropriately and according to any provided instructions.

• Keep order and payment information accurate.

• Not misuse the website or attempt to interfere with its operation.

11. Website Use

You may use the website for lawful purposes only.

You must not:

• Attempt to gain unauthorized access to the website or its systems.

• Introduce malicious software or harmful code.

• Interfere with the website’s operation.

• Use the website for fraudulent purposes.

• Copy, reproduce, or commercially exploit website content without permission.

• Use automated systems to improperly collect website information.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect the website, our business, or other users.

12. Intellectual Property

Unless otherwise stated, the Casavora Homes website and its contents, including logos, branding, photographs, product descriptions, graphics, text, designs, and other materials, are owned by or licensed to Casavora Home.

You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

13. Third-Party Services

The website may use third-party services, including payment processors, delivery providers, hosting providers, analytics services, or other technology providers.

Casavora Homes is not responsible for interruptions or failures caused by third-party services outside our reasonable control.

Third-party services may have their own terms and privacy policies.

14. Privacy

We may collect and process information necessary to process orders, provide delivery, communicate with customers, provide customer support, process payments, and operate the website.

Personal information will be handled in accordance with our Privacy Policy and applicable UAE laws.

Customers should avoid submitting unnecessary sensitive information through website forms or other communication channels.

15. Limitation of Liability

To the extent permitted by applicable law, Casavora Homes will not be responsible for losses arising from circumstances beyond our reasonable control, including delays or disruptions caused by third-party providers, transportation disruptions, technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Force Majeure

Casavora Homes will not be considered in breach of these Terms & Conditions where performance is prevented or materially delayed by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, transportation disruptions, supply-chain interruptions, strikes, technical failures, or other events that could not reasonably have been prevented.

17. Changes to These Terms

Casavora Homes may update these Terms & Conditions from time to time.

The updated version will be published on this website with a revised “Last Updated” date.

Changes will not affect rights or obligations that have already arisen under a confirmed order except where required by applicable law.

18. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute will be handled in accordance with the applicable laws and jurisdiction of the United Arab Emirates.

Nothing in these Terms & Conditions prevents a consumer from exercising any mandatory rights available under applicable UAE consumer-protection legislation.

19. Contact Us

If you have questions about these Terms & Conditions, an order, a product, delivery, or a return, please contact Casavora Homes through the contact details provided on the website.

We are committed to providing customers with appropriate support before and after their purchase.